DocOCR FAQ

How to fix app crashes or freezing during scanning?

If your app crashes or freezes when scanning a document, don't worry! This is often caused by a temporary issue with your device’s memory. Here’s a simple step to resolve the problem:
Step 1: Restart Your iPhone or iPad
Restarting your device clears the system memory and can help fix various performance issues, including app crashes and freezing. Here's how to do it:
1. Press and hold the power button (and volume button on some models) until the "slide to power off" slider appears.
2. Slide to turn off your device.
3. Wait for about 30 seconds, then press and hold the power button again to turn your device back on.

Once your device has restarted, open the app again and try scanning the document. This should help the app function smoothly without freezing or crashing.
If the issue persists after restarting your device, you may want to check for app updates or consider reinstalling the app.

In-app purchase issue

If you're encountering a situation where in-app purchases are not allowed or are not working in your app, Please follow the steps below:
1. Open the "Settings" app.
2. Go to "Screen Time" > "Content & Privacy Restrictions" > "iTunes and App Store Purchases"
3. Tap "In-app Purchase" and select "Allow".

Note: You need to log in to the Apple ID which was used for the app download.

Why isn't the app sending emails?

If the app isn't sending emails, it could be that the documents are stuck in the Outbox folder of your Mail app. A simple restart of your iPhone/iPad usually resolves this issue and allows the emails to send properly.

Google service verification issue

If you see the message "Google hasn't verified this app" when trying to use Google service, it's due to recent changes in Google's SDK verification process. As a result, the app is currently flagged as "unverified." This does not affect the functionality of the app, and you can still proceed with your tasks by following the steps below:
1. Tap the "Advanced" button.
2. Tap the "Go to DocOCR (unverified)" button.
3. Proceed to the login page and continue as usual.

We are aware of this issue and are working with Google's OAuth team to get the app verified. Once the process is complete, the warning will no longer appear. Rest assured, the app is safe to use, and your data is secure. We appreciate your patience as we resolve this matter.

Billing and Payments

Get an invoice for in-app purchase

To get an invoice for your in-app purchase made through the Apple App Store, follow these steps:

Using Your iPhone or iPad:
1. Open the Settings app.
2. Tap your Apple ID at the top of the screen (your name).
3. Tap Media & Purchases.
4. Select View Account.
5. Under Purchase History, tap Purchase History.
6. Find the in-app purchase you're looking for and tap on it. You will see the details of the transaction, but Apple doesn’t provide a direct invoice download from this interface.

Using a Computer (via Apple’s website):
1. Open a web browser and visit Apple’s Report a Problem website.
2. Sign in with your Apple ID.
3. In the list of purchases, find the in-app purchase you want the invoice for.
4. Click on "Invoice" or "View Receipt" next to the transaction, which will open a detailed purchase receipt that you can print or save.

Apple Support:
If you're unable to locate your invoice using the above steps, you can contact Apple Support for assistance. They should be able to provide you with a copy of your receipt.

Upgrade

DocOCR v.s. DocOCR PRO

Upgrading to Doc OCR Pro unlocks several powerful features that enhance your experience:
1. Auto Data Sync – Automatically sync your documents across devices for seamless access.
2. Remove Ads – Enjoy an ad-free experience for smoother and faster use.
3. Cloud Service – Upload and download files from multiple cloud storage services (e.g., Files, Google Drive, Dropbox, OneDrive, Box, WebDAV, SMB).
4. Full-Text Search – Search the entire content of your documents for quicker access to important information.
5. App Lock – Keep your app secure with a lock for added privacy and protection.

Upgrade to Doc OCR Pro today and enjoy these premium features for a more efficient and secure document management experience!

Upgrade to Pro

To upgrade to the Pro version, follow these steps:
1. Tap the "Settings" button in the top-left corner of the main screen.
2. Tap the "Learn More" button under the upgrade options.
3. Choose either a monthly or yearly subscription and tap the green price button to complete your purchase.

Enjoy all the premium features with Doc OCR Pro!

Restore the Pro version

To restore your Pro version on a new device, follow these steps:
1. Tap the "Settings" button in the top-left corner of the main screen.
2. Tap the "Already Purchased" button to restore your Pro version.
Your Pro features will be restored across devices!

Get Start

Create a new document

To create a scanned document, follow these steps:
1. Tap the "+" button in the bottom-right corner of the main screen. This will open options for Camera, Photos, Files, and Collage.
2. Choose your scan source:
・Use the Camera to take a photo of a document.
・Select Photos to choose an image from your photo album.
・Choose Files to scan a document from iCloud Drive or other cloud storage services (e.g., Google Drive, Dropbox, Box, OneDrive, WebDAV, SMB).

Correct incorrect corner detection for better dewarping results

To improve the dewarping result, follow these steps:
1. Adjust the incorrectly detected corners to align with the actual edges of the document (the "ground truth") for a more accurate rectification.
2. If you need to reset the corner detection, tap the Flat Mode or Curled Mode icon to restore it to the initial state.

Adjust the page size and aspect ratio

To adjust the page size and aspect ratio, follow these steps:
1. Drag an edge to adjust the aspect ratio.
2. Drag a corner to resize the page while maintaining the same aspect ratio.
3. Tap the Page Size button to select a standard size or create a custom size.
This will allow you to easily customize the page to your preferred dimensions.

Rotate an image

To rotate an image, follow these steps:
1. Drag the knob to adjust the rotation angle.
2. Alternatively, tap the "+" or "-" buttons to fine-tune the rotation.
This will help you rotate the image to the desired orientation.

Add pages in an existing document

To add pages to an existing document, follow these steps:
1. Open the document you want to add pages to.
2. Tap the "+" button in the toolbar at the bottom to add a new page.
3. Choose your scan source (e.g., Camera, Photos, Files) to add the page.

Create a folder

To create a folder, follow these steps:
1. In Edit Mode, drag a file and drop it onto another file to create a folder.
2. You can also drag files out of a folder and drop them onto another file to create a new folder.

Merge documents

To merge documents, follow these steps:
1. Long tap on a file to start dragging it.
2. Drop the file in the desired location to change the merge order.
3. If the checkbox is checked, the source documents will be deleted after merging. If it's unchecked, the source documents will remain after the merge.

Edit PDF

Drawing annotations

To draw annotations, follow these steps:
1. Tap the line icon at the bottom to switch between line drawing and freehand drawing modes.
2. Adjust the color and thickness settings, which will apply to all drawings in the current annotation.
3. Use the color transparency option to highlight specific areas in the PDF.
4. To start a new annotation, tap the "X" in the bottom-left corner to finish the current one, then tap the drawing icon at the top to begin a new annotation.
5. In annotation mode, long tap on any annotation to move it to a new position.

Fill form or add text

To fill out a form or add text, follow these steps:
1. Adjust the font, color, and alignment settings, which will apply to all text within the current annotation.
2. To start a new text annotation, tap the "X" in the bottom-left corner to finish the current annotation, then tap the "T" icon at the top to begin a new one.
3. In annotation mode, long tap on any annotation to move it to a new position.

Sticky note annotations

To add sticky note annotations, follow these steps:
1. Tap the note icon at the top to activate the sticky note feature.
2. Tap anywhere on the document to create a sticky note.
3. Tap on an existing sticky note to edit the text.
4. In annotation mode, long tap on a sticky note to move it to a new location.

Export and Share

Send a fax

To send your document through fax, please follow the steps below:
1. Tap the export icon in the toolbar to open the export options.
2. Select the "Fax" option from the list to open the Fax dialog.
3. Fill in the required information, including the country code, fax number, recipient's name, and cover page details.
4. Tap "Next" to view the fax cost and review your fax details.
5. Tap "Send" to send your fax.

Important: Make sure to check your Fax Status in the "Fax Send History" to confirm whether if your document was sent successfully. If you have agreed to accept notifications from us, the app will automatically verify you of your fax status. Please remember to turn on the Push Notification for this app in your device settings.

If, unfortunately, you have failed to send your fax document, follow the steps below:
1. Check why they occur.
2. Tap on the “ Resend” button to resend it.

Note: If the above actions do not work for you, you can ask for refund from app store for the failed fax pack.

Copy files using Wi-Fi File Sharing

Follow these steps to copy files using Wi-Fi File Sharing:
1. Ensure both your iOS device and computer are connected to the same Wi-Fi network.
2. Enable Wi-Fi Sync in DocOCR: Open the app, go to "Settings", and turn on Wi-Fi Sharing.
3. After turning it on, it will show a URL with an IP address, i.e. http://192.168.1.102
4. Type the URL in your web browser in a computer connected with the same WiFi LAN, and then you can see all PDFs in the webpage. Click on any document to download it.