Doc OCR - Support


General


What are the main differences between Doc OCR and Doc OCR Pro?

Doc OCR Pro enabled the functions of file sync with iCloud Drive and various upload methods to Cloud storages. e.g. Dropbox, Google Drive, OneDrive, Box, and WebDAV.


How do I upgrade Doc OCR to the pro version?
  • Tap on the "Settings" icon on the top in the main screen.
  • Tap on the top upgrade button.
  • Tap on the purchase button showing the price to purchase it.

How to restore the pro version for the installtions on other devices?
  • Tap on the "Settings" icon on the top in the main screen.
  • Tap on the upgrade button.
  • Tap on the restore button.
  • It will prompt you to login app store.
  • Please login with the original purchase account and then it will check your purchase records. If nothing wrong, it will restore your pro version immediately.


Scan Documents


My app is crashing or frozen when I scan a document.

Please restart your iPhone/iPad. This will clear your iPhone/iPad's occupied memory and fix the problem.


How to scan a document?
  • Tap on the bottom right "+" button in the main screen and prompt the camera and photo options.
  • Select scan source by taking or picture on camera or selecting photos from photo albums to start scanning a document.

How to add pages in an existing document?
  • Tap on the document to open it.
  • Tap on the bottom "+" button to the camera and photo options.
  • Select scan source by taking or picture on camera or selecting photos from photo albums to start scanning more pages.


Export Files


How to send faxes?
  • Tap on the export icon in the toolbar to show the export list.
  • Tap on the "Fax" option in the list to popup a Fax dialog.
  • Fill the form: country code, fax number, recipient name, and all other cover page infos.
  • Tap on the "Next" button to see the fax cost and confirm you fax details.
  • Tap on the "Proceed" button to pay it via in-app purchase and send out the fax.

How to check fax status?
  • Tap on the "Settings" icon on the top in the main screen.
  • Tap on the "Fax Status" option, it will enter the fax status list.

The app won't send emails.

Sometimes the documents get stuck in the Outbox folder of Mail. Simply restarting your iPhone / iPad is usually enough to fix the problem.

Tutorials


Scan



Create a new scan

In the main screen, tap on the “+” and then select the camera or photo icon to scan by camera or photo albums.
In case we select to scan by camera, tap on the name field on top to edit the snapshot file in the camera screen.
Drag and drop the thumbnails on bottom to change their orders or drag anyone up to delete it.



Scan more pages in a PDF

Tap on the PDF to open it at first. Then, tap on the “+” on bottom and then select the camera or photo icon to scan by camera or photo albums.
In case we select to scan by photo albums, tap on any thumbnail on photo albums to select / unselect it.
Drag and drop the thumbnails on bottom to change their orders or drag anyone up to unselect it.



Rectify image

Adjust the wrong detected corners to fit with the ground truth to get a better rectifying (dewarping) result.
Tap on the flat mode / curled mode icon to restore the corner detection to the initial state.



Change image aspect ratio

Drag an edge to adjust its aspect ratio. Drag a corner to adjust the page size with the same aspect ratio.
Tap on the page size button to select a standard size or edit a custom size.



Rotate image

Drag the knob to change the rotation angle or tap on the “+” or “-” to fine tune it.

File operations



Create a folder

In the edit mode, drag files and drop on another file to create a folder.
We can also drag files out of a folder and drop on another file to create a folder.



Merge documents

Long tap on a file to start dragging it. Drop it on other place to change the merge order.
If the checkbox is checked, the source documents will be erased after merging them into the destination document. Otherwise, they will remain after merge.

PDF annotations



Drawing annotations

Tap on the line icon on bottom to toggle between the line drawing and free hand drawing modes.
The color and thickness settings apply to all drawings in one annotation.
Adjust the color transparency for highlighting some interested regions in the PDF.
To start another annotation, tap on the “x” on bottom left to end the current annotation and then tap on the drawing icon on top to start a new annotation.
In the annotating mode, we can long tap on an annotation to start moving it.



Free text annotations

The font, color, and alignment settings apply to all texts in one annotation.
To start another annotation, tap on the “x” on bottom left to end the current annotation and then tap on the “T” icon on top to start a new annotation.
In the annotating mode, we can long tap on an annotation to start moving it.



Sticky note annotations

After tapping on the note icon on top, we can tap on somewhere to create a sticky note.
Tap on one note to edit the text.
In the annotating mode, we can long tap on an annotation to start moving it.