FasterScan FAQ

How to fix app crashes or freezing during scanning?

If your app crashes or freezes when scanning a document, don't worry! This is often caused by a temporary issue with your device’s memory. Here’s a simple step to resolve the problem:
Step 1: Restart Your iPhone or iPad
Restarting your device clears the system memory and can help fix various performance issues, including app crashes and freezing. Here's how to do it:
1. Press and hold the power button (and volume button on some models) until the "slide to power off" slider appears.
2. Slide to turn off your device.
3. Wait for about 30 seconds, then press and hold the power button again to turn your device back on.

Once your device has restarted, open the app again and try scanning the document. This should help the app function smoothly without freezing or crashing.
If the issue persists after restarting your device, you may want to check for app updates or consider reinstalling the app.

In-app purchase issue

If you're encountering a situation where in-app purchases are not allowed or are not working in your app, Please follow the steps below:
1. Open the "Settings" app.
2. Go to "Screen Time" > "Content & Privacy Restrictions" > "iTunes and App Store Purchases"
3. Tap "In-app Purchase" and select "Allow".

Note: You need to log in to the Apple ID which was used for the app download.

Why isn't the app sending emails?

If the app isn't sending emails, it could be that the documents are stuck in the Outbox folder of your Mail app. A simple restart of your iPhone/iPad usually resolves this issue and allows the emails to send properly.

Why my app isn’t showing in the 'open in' list?

If you have many apps installed (e.g., Google Drive, Dropbox, OneDrive, etc.), iOS may not display all of them in the “Open in” list. To resolve this, try removing some apps that you no longer use. If the list has more than ten apps, iOS will only show a limited number of them. Deleting unused apps from the list should make room for the app you need.

Billing and Payments

Get an invoice for in-app purchase

To get an invoice for your in-app purchase made through the Apple App Store, follow these steps:

Using Your iPhone or iPad:
1. Open the Settings app.
2. Tap your Apple ID at the top of the screen (your name).
3. Tap Media & Purchases.
4. Select View Account.
5. Under Purchase History, tap Purchase History.
6. Find the in-app purchase you're looking for and tap on it. You will see the details of the transaction, but Apple doesn’t provide a direct invoice download from this interface.

Using a Computer (via Apple’s website):
1. Open a web browser and visit Apple’s Report a Problem website.
2. Sign in with your Apple ID.
3. In the list of purchases, find the in-app purchase you want the invoice for.
4. Click on "Invoice" or "View Receipt" next to the transaction, which will open a detailed purchase receipt that you can print or save.

Apple Support:
If you're unable to locate your invoice using the above steps, you can contact Apple Support for assistance. They should be able to provide you with a copy of your receipt.

Get Start

Create a scanned document

To create a scanned document, simply tap one of the buttons at the bottom of the screen:
・ Tap the "Camera" button to open the camera and scan a new document.
・ Tap the "Photo" button to import an image from your photo album.
・ Tap the "Cloud" button to import files from your cloud storage (e.g., Files, Google Drive, Dropbox, etc.).

Add more pages to a scan

There are two ways to add pages to your scan:
Option 1:
1. Open the document you want to add pages to.
2. At the bottom of the screen, choose the source for the new page:
Camera (middle camera icon)
Photo Album (right photo icon)
Files (left cloud icon)

Option 2:
1. Open the document and click to view it.
2. Tap the "Add" button in the toolbar at the bottom, then choose the source for the new page.

Now you're all set to continue scanning and adding pages!

Move documents from one folder to another

To move documents between folders, follow these steps:
1. Tap the "Select" button in the top-right corner to choose the documents you want to move.
2. Tap the "Move" button at the bottom of the screen.
3. Select the destination folder where you want to move the documents. Your documents will now be moved to the selected folder.

Move pages from one document to another

To move pages between documents, follow these steps:
1. Tap the "Select" button in the top-right corner to choose the pages you want to move.
2. Tap the "Move" button at the bottom of the screen.
3. Select the destination document where you want to move the pages and tap "Move" in the top-right corner.

Export and Share

Send a fax

To send your document through fax, please follow the steps below:
1. Tap the export icon in the toolbar to open the export options.
2. Select the "Fax" option from the list to open the Fax dialog.
3. Fill in the required information, including the country code, fax number, recipient's name, and cover page details.
4. Tap "Next" to view the fax cost and review your fax details.
5. Tap "Send" to send your fax.

Important: Make sure to check your Fax Status in the "Fax Send History" to confirm whether if your document was sent successfully. If you have agreed to accept notifications from us, the app will automatically verify you of your fax status. Please remember to turn on the Push Notification for this app in your device settings.

If, unfortunately, you have failed to send your fax document, follow the steps below:
1. Check why they occur.
2. Tap on the “ Resend” button to resend it.

Note: If the above actions do not work for you, you can ask for refund from app store for the failed fax pack.

Copy files using iTunes file sharing

Follow these steps to copy files using iTunes File Sharing:
1. Connect your iOS device to your Mac using the included USB cable or via Wi-Fi.
2. Open Finder on your Mac (since macOS Catalina and later replaced iTunes with Finder).
3. In the Finder sidebar, select your connected iOS device under the Locations section.
4. Click on the "Files" tab to view the apps that support File Sharing.
5. Select "FsterScan" app from the list to view its files.
6. To copy files from your Mac to your iOS device, drag and drop files into the app’s folder. To copy files from your iOS device to your Mac, drag files from the app's folder to your Mac’s desired location.

Copy files using wi-fi file sharing

Follow these steps to copy files using Wi-Fi File Sharing:
1. Ensure both your iOS device and computer are connected to the same Wi-Fi network.
2. Enable Wi-Fi Sync in FasterScan: Open the app, go to "Settings", and turn on Wi-Fi Sharing.
3. After turning it on, it will show a URL with an IP address, i.e. http://192.168.1.102
4. Type the URL in your web browser in a computer connected with the same WiFi LAN, and then you can see all PDFs in the webpage. Click on any document to download it.